Reference

Terms and Conditions That Govern Your Account

These terms set out what you agree to when you open and use a c99999 account — covering deposits through bKash, Nagad, and Rocket, game access, withdrawals, and support.

Account EligibilityWallet & Payment RulesWithdrawal ConditionsAccount Suspension PolicyGoverning Jurisdiction

Explore the Lobby Read FAQ

TERMS CONTACT

Reach Us About These Terms

Team online

Live Chat

Open the chat widget from any page on c99999 to ask about a specific clause, a wallet transaction query, or an account restriction. Available around the clock.

Email Support

Send a detailed query about your account terms, a withdrawal hold, or a bKash or Nagad payment dispute to our support address. We aim to respond within one business day.

Account Help Centre

The Help Centre in your account dashboard covers common terms questions — wallet limits, account suspension reasons, and how to request a review of a decision.

What These Terms Actually Cover

c99999 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By creating an account on c99999, you confirm that you meet the eligibility requirements for your region and that you are accessing the platform where it is permitted under local law. These terms apply to every action you take on the platform — from your first

1
bKash deposit to requesting a Nagad or Rocket withdrawal. Your account is personal and non-transferable. You are responsible for keeping your login credentials secure. If you suspect unauthorised access, contact our support team immediately through the live chat channel. Deposits made via bKash, Nagad, or Rocket
2
are credited to your account wallet once the transaction is confirmed on the payment network. Withdrawals follow a verification step where we confirm the wallet details match your registered account — this is a standard check to protect your funds. We reserve the right to request
3
identity verification at any point in line with our account security policy. We may update these terms when our services change. Continued use of your account after an update means you accept the revised terms. We will notify you of material changes through your registered contact
4
details.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE OPERATE

How c99999 Handles Your Account and Data

We built our account and data practices around the needs of Bangladesh players — fast wallet transactions, clear rules, and a support path that actually resolves issues rather than redirecting you in circles.

Account Security

Your account is protected with OTP verification on login and on withdrawal requests. If a login attempt comes from an unrecognised device, we flag it and prompt re-verification before access is granted.

Data Retention

We retain your account and transaction records for as long as your account is active and for a period after closure as required by applicable rules. You can request a summary of your data through live chat.

Wallet Verification

When you add a bKash, Nagad, or Rocket number to your account, we verify it matches your registered name. This step protects you from misdirected withdrawals and keeps your wallet secure.

Requesting Changes

To update your registered mobile number, wallet details, or to request account closure, contact support via live chat or email. Changes to payment details require re-verification before they take effect.

Common Questions About These Terms

If something in these terms is unclear, the answers below cover the questions we hear most from account holders in Bangladesh.

Account eligibility depends on your local law and the regions where c99999 operates. You must meet the age and residency requirements applicable in your jurisdiction before opening an account.

A breach may result in a temporary restriction or permanent closure of your account. We will notify you of the reason and, where possible, give you a chance to respond before a final decision is made.

Yes. Contact support via live chat with your transaction reference and the wallet number used. We will check the payment record and respond with a resolution or a request for further verification.

Send a closure request through live chat or email. Any pending withdrawals to your Rocket, bKash, or Nagad wallet will be processed before the account is closed, subject to standard verification.

Yes. We notify account holders of material changes via the contact details on file. Continuing to use your account after the effective date of a change means you accept the updated terms.

Reach out through live chat or email and ask for a data summary. We will compile your account and transaction history and send it to your registered contact within a reasonable timeframe.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoC99999 Banking InfoAbout Us Accountc99999 Login

Terms and Conditions That Govern Your Account

Reach Us About These Terms

Live Chat

Email Support

Account Help Centre

How c99999 Handles Your Account and Data

Account Security

Data Retention

Wallet Verification

Requesting Changes

Common Questions About These Terms

01 Who can open an account on c99999?

02 What happens if I breach these terms?

03 Can I dispute a transaction made through bKash or Nagad?

04 How do I close my account?

05 Will I be told when these terms change?

06 How do I request a copy of my account data?

Terms & Conditions

Related pages

Related pages